Unlocking the future of intelligent employee experience

The 2024 Employee Experience Trends report is here

New research from Zendesk shows that AI is a force to be reckoned with. In our second annual Employee Experience Trends Report, we uncover significant shifts in workplace dynamics. Highlighted by an 83% consensus on the importance of EX, the findings emphasize AI’s role in elevating employee service and support, with 80% of organizations investing in HR and IT software for improved outcomes. As organizations prioritise EX, IT and HR leaders are navigating change with intelligent solutions that keep the employee experience at the forefront of organisational success.

The trends shaping the 2024 EX Trends report